References

Customer: National Private Bank

Results: Process governance framework functionally activated, Smooth cooperation of the stakeholders involved supported by active communication, Process mindsets among process owners and bank employees significantly improved

Customer: European Abrasives Manufacturer

Results: Efficiency and capacity increases in customer service, Newly established, lean standard processes, Implemented process mining solution & trained operations team

Customer: Cooperative Bank

Results: Sound concept of the new digital business model, Identified & prioritized fields of action and measures, Roadmap for clear timing and milestone planning of all initiatives

Customer: Home Loan & Savings Bank

Results: Newly established, positioned business area within the building society, Agile team with state-of-the art working methods and decision-making structures (New Work), Successful integration of the innovation area into established organizational structure

Customer: Home Loan & Savings Bank

Results: New, innovative service solution, Customer-centric service design process, Backlog with tested and validated ideas

Customer: Cooperative Bank

Results: New sales channel & customer touchpoint for more convenience & transparency, From idea to go-live in 18 weeks, High level of employee acceptance thanks to internal marketing concept & embedding branch approach

Customer: Cooperative Bank

Results: Resilient digital prototypes of the store of the future, Cross-divisional, shared understanding of the targeted (store) vision, Valid insights into customer and employee requirements

Customer: Insurance company

Results: Holistic concept for own bancassurance platform, Detailed analysis of the market, competitors & potential tech vendors, Prioritized roadmap and MVP design for rapid market entry