Customer: National Private Bank
Project Reference: Implementation of process governance framework
Challenge
- Previous project included recording and optimising central management, core and support processes in an end-to-end approach across all business units
- Subsequent documentation with business process management tool (Adonis)
- “Process Governance framework" required to ensure sustainability (e.g. up-to-dateness) of processes
- Challenges of an operational implementation of the "Process Governance Framework" in a first review cycle with the most business-critical processes had to be addressed
Approach
- Operational implementation of the process governance framework in the bank
- Technical support in the tasks of process review, -modeling, -mapping and -documentation in GPM tool Adonis
- Conducting communication with internal stakeholders
- Planning, monitoring and control of the project
Results
Process up-to-dateness and improved process flows for operational banking ensured Mapping of process changes according to best practice approach in line with compliance requirements in BPM tool Adonis
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